Terms of service

Terms of Service

Last updated: October 20, 2026

1. Overview

Welcome to Tompolis. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Tompolis. Tompolis operates this website and online store, including all related information, content, features, products, and services, to provide you with a convenient shopping experience.

Our website is https://tompolis.com.

By visiting our website, browsing our products, or purchasing from us, you agree to these Terms of Service and our applicable store policies. Please read these terms carefully before using our website.

If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction. If you allow a minor to use a device or account under your supervision, you are responsible for that use to the extent permitted by law.

You agree to use our website only for lawful purposes. You must not:

Violate any applicable laws or regulations.
Attempt to commit fraud or provide false information.
Interfere with the security, functionality, or operation of our website.
Introduce malicious code, viruses, or harmful software.
Attempt to access systems, accounts, or information without authorization.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, specifications, and other information as accurately as possible.

However, product colors and appearances may vary depending on your screen, device, or display settings. Product images are provided for illustrative purposes and may not represent every detail of the actual product.

We do not guarantee that product descriptions, images, or other website content will always be entirely error-free. If we discover a material error, we will take reasonable steps to correct it.

Product availability may change without notice.

4. Prices, Promotions, and Payment

All prices are displayed in the currency indicated on our website or at checkout. Prices, promotions, discounts, and product availability may change without prior notice, subject to applicable law and any terms that apply to an existing order.

You agree to provide accurate, current, and complete billing, payment, and contact information when placing an order.

Payments are processed through the payment methods and payment providers made available at checkout. Your payment may be subject to the terms and conditions of the relevant payment provider.

We reserve the right to correct pricing or listing errors and to cancel or decline an order when permitted by law. If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these terms. An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to refuse, limit, or cancel an order where permitted by law, including in cases involving suspected fraud, unauthorized transactions, product unavailability, pricing errors, or inaccurate order information.

If we cancel an order after receiving payment, we will refund the amount collected for the canceled order as required by applicable law.

Please review your order details carefully before completing checkout.

6. Shipping and Delivery

Shipping options, estimated delivery times, applicable charges, and other delivery details will be presented where available during checkout or in our shipping policy.

Delivery estimates are not guarantees unless expressly stated otherwise. Delays may occur due to carrier operations, weather, customs processing, operational issues, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect information provided at checkout, except where applicable law provides otherwise.

For additional details, please review our Shipping Policy on https://tompolis.com.

7. Returns, Refunds, and Exchanges

Our returns and refunds are handled according to our published Return and Refund Policy.

Please review that policy before placing an order. It explains return eligibility, how to request a return, the handling of damaged or incorrect items, return shipping costs, and refund processing.

If your order arrives damaged, defective, or incorrect, contact us at support@tompolis.com with your order number and relevant details.

Nothing in these Terms of Service limits consumer rights that cannot legally be excluded or restricted.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@tompolis.com.

We cannot guarantee that changes or cancellations will be possible after an order has entered processing or been shipped. If an order cannot be canceled, you may be able to request a return under our Return and Refund Policy, subject to its terms and applicable law.

9. Promotions, Discounts, and Gift Offers

Promotions, discount codes, and special offers may be subject to additional terms, eligibility requirements, expiration dates, or product exclusions.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers. We reserve the right to correct promotional errors or discontinue an offer where permitted by law.

Any additional terms provided with a specific promotion will apply to that promotion.

10. Intellectual Property

Unless otherwise stated, the content on this website, including text, product descriptions, graphics, logos, images, design elements, and other materials, is owned by Tompolis or used with appropriate permission.

You may browse the website and use its content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, or commercially exploit our content without prior written permission, except as permitted by applicable law.

Nothing in these terms transfers ownership of our intellectual property to you.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics tools, and other service providers.

Third-party services may operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services to the extent permitted by law.

Your use of third-party services may be subject to the applicable provider’s terms.

12. Privacy and Personal Information

Your privacy matters to us. Personal information collected through our store is handled according to our Privacy Policy and applicable privacy laws.

Information may be used to process orders, provide customer support, arrange shipping, prevent fraud, manage payments, and fulfill other legitimate business and legal requirements.

Please review our Privacy Policy on https://tompolis.com to understand how personal information is collected, used, and protected.

13. Errors, Inaccuracies, and Website Changes

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions involving product descriptions, prices, promotions, shipping charges, availability, or other details.

We reserve the right to correct errors, update information, or modify website content where permitted by law.

If a correction materially affects an order you have placed, we will take appropriate steps consistent with applicable law.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that the website will always be uninterrupted, secure, or free of errors. We also do not guarantee that every technical issue can be corrected immediately.

Nothing in this section excludes any warranty, guarantee, or consumer protection that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Tompolis will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or inability to use it.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable rights relating to defective products, consumer protection, fraud, or other non-excludable liabilities.

Where liability may legally be limited, any limitation will apply only to the extent permitted by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our website, your violation of these terms, or your infringement of another party’s rights.

This section does not apply to the extent a claim arises from our own conduct or where applicable law prohibits such an obligation.

17. Suspension or Termination

We may suspend or restrict access to our website where reasonably necessary to protect our store, customers, systems, or legal interests, including in cases of suspected fraud, security threats, or unlawful activity.

Any action taken under this section will be subject to applicable law and will not remove rights you already have under a completed purchase or mandatory consumer protection rules.

18. Governing Law

These Terms of Service will be interpreted under the laws applicable to Tompolis and its operations, subject to any mandatory consumer protection laws that apply to your purchase.

Nothing in this section prevents a consumer from relying on mandatory rights or protections available under the law that applies to them.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Changes will apply as permitted by law. Your continued use of our website after changes are posted indicates acceptance of the updated terms to the extent legally permitted.