Return and Refund Policy

Last updated: October 20, 2026

At Tompolis, customer satisfaction is important to us. We want you to feel confident shopping at tompolis.com. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, your item must:

• Be unused and in its original condition.

• Be returned with its original packaging, accessories, and included materials, where applicable.

• Have proof of purchase, such as an order confirmation or receipt.

Some items may not be eligible for return, including items marked as final sale, personalized products, or items excluded by applicable law. Any exclusions will be communicated where required.

2. How to Request a Return

To start a return, contact us at support@tompolis.com with:

• Your order number.

• The item you want to return.

• The reason for your return.

• Photos, if the item arrived damaged or defective.

Our team will review your request and provide return instructions if the return is approved. Please contact us before sending an item back. Returns sent without authorization may be delayed or may not be processed correctly.

Business and correspondence address:

Tompolis
43 Hackensack St
East Rutherford, NJ 07073
United States

Please do not ship a return to this address until our team confirms that it is the correct return destination for your order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email support@tompolis.com with your order number, a description of the issue, and clear photos where possible.

We will review the issue and explain the available resolution, which may include a replacement, return, or refund, as appropriate and subject to applicable law.

4. Return Shipping Costs

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

If the return is due to an error on our part or an item arrives damaged or defective, contact us before shipping it back so we can explain the appropriate next steps.

Original shipping charges are not refundable unless required by law or otherwise stated by Tompolis.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days after approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.

If your refund has not appeared after the expected processing period, please contact us at support@tompolis.com.

6. Exchanges

If you receive a damaged, defective, or incorrect item, contact us at support@tompolis.com for assistance.

Exchanges depend on product availability. If an exchange is unavailable, we will discuss the applicable return or refund options with you.

7. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at support@tompolis.com and include your order number.

We cannot guarantee that a cancellation or change will be possible once an order has entered processing or has shipped. If the order has already shipped, our return policy may apply.

8. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider, as posting times may vary.

3. If the refund is still missing, email support@tompolis.com with your order number.

We will help you check the status of your refund.

9. International Orders and Consumer Rights

For international orders, return shipping, customs charges, and other costs may vary depending on the destination and applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted. Where applicable law provides additional rights or protections, those rights will continue to apply.

10. Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

Tompolis
Website: https://tompolis.com
Email: support@tompolis.com
Business address: 43 Hackensack St, East Rutherford, NJ 07073, United States

11. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. The version applicable to your order will be subject to applicable law and any rights that cannot legally be changed.